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We try to keep our general terms and conditions of hiring and use as clear as possible, and give you all the necessary information about the online transactions in our store so that you can easily understand the whole process, from ordering, delivery / until a possible return will be the case.

It is very important to us that your online shopping experience matches your expectations, so please take a few minutes and read on. Do not forget you need to accept our general terms and conditions of hiring and use each time you make a purchase - they may change, so check the date at the top of the page.

Please note that there are different terms for purchases in our "physical" store (including prices, service charges, availability, delivery time and return policies), please check them in our store.

1. Domain www.masolo.pt

The site www.masolo.pt is owned by Masolo - Representações, LDA, headquartered at Rua Ernesto Araujo Carvalho, 46, 4760-553 Louro - Vila Nova de Famalicão, registered with the Commercial Registry of Vila Nova de Famalicão under the number corporate person 502 260 262, with the share capital of € 60,000.

2. Subject matter and scope

These general terms and conditions of hiring and use apply to visitors to www.masolo.pt and to any commercial transactions made through the Masolo - Representações, LDA online store.

3. Safety conditions

A Masolo - Representaciones, LDA is committed to respect the personal data of all users of your site and undertakes to protect all personal information that each user decides to place there.

There may be areas of the site that can be accessed without the user's disclosure of any personal information. However, where it is necessary to collect data for the provision / availability of products / services, or if you decide to provide your personal data, the collection and use of these data will comply with the criteria of the legislation applicable to the protection of personal data - General on Data Protection - in order to ensure the confidentiality and security of the personal data provided.

Masolo - Representaciones, LDA reserves the right, without prior notice, to change and update security procedures, always in full respect of the rights of the data owners and guided by the principle of liability set forth in the RGPD. Despite the aforementioned security procedures, there are risks of using the Internet, on which Masolo - Representações, LDA has no control and that require permanent attention and care from data owners.

4. Data processing

A Masolo - Representaciones, LDA is the entity responsible for the collection and processing of personal data. The personal data placed by users will be subject to automated processing and will appear in the Masolo - Representações, LDA database (s).

They will have access to personal data, Masolo - Representaciones, LDA, as the controller, as well as their subcontractors, the latter only in that capacity and within the limits duly contractualized. Subcontractors will only have access to the personal data strictly necessary for the intended purposes.

The personal data provided to Masolo - Representações, LDA will be used exclusively for the management of clients, including the definition of profiles, and for marketing and advertising purposes. The data processing operations have the following bases of lawfulness:

• Execution of a contract: sale of products, repair services and delivery services; or

• Consent of the data holder: customer data sheet, definition of profiles and transmission of data to third parties; or

• Legal obligation: billing.

In the case where the data processing is based on the consent of the data subject, the data subject may at any time withdraw the consent already provided, without such withdrawal having a bearing on the legality of the treatment previously carried out.

The Data Owner may at any time request the Data Protection Officer to exercise the legally established rights, albeit in accordance with the RGPD and other applicable personal data protection laws, namely:

• right of access;

• right of rectification;

• right to erasure;

• right to limit treatment;

• right to object to treatment;

• the right to data portability;

• right to complain to the CNPD.

5. Products and Prices

All prices are for sale to the public in euros and include VAT at the legal rate in force. Please note that there may be different prices in our "physical" store (including prices, service charges, availability, delivery time and return policies), please check them in our store.

Masolo - Representaciones, LDA reserves the right to at any time replace or modify the available products, their prices and the conditions presented, safeguarding the orders already made.

Masolo - Representaciones, LDA makes every effort to ensure that the information presented is free of typographical errors (in the descriptions, characteristics, values ​​and / or images / photographs of the products) and, whenever these occur and are detected, will correct them , immediately.

6. Order Requests

You can place your order online at www.masolo.pt. The orders in the online store of Masolo - Representações, LDA. can be made 24 hours a day, 7 days a week.

While browsing the store, you can add to your shopping cart by clicking the "buy" button. When you have finished selecting the products, you can select the option "Finalize order" to make the purchase. In the "place of delivery" field you can choose to pick up at our store or delivery to an address you indicate.

After you have entered your personal data, you will be asked to confirm them and also confirm the intention to place the order. Once confirmed, the order will be sent to Masolo - Representações, LDA online store and can not be canceled, except for the right of withdrawal in accordance with item 11 of these "General terms and conditions of hiring and use". Your order will not be accepted and the contract is not concluded until you have received the confirmation of the order's acceptance by Masolo - Representações, LDA, by e-mail. Once your order has been accepted, you will be informed of the reference that will allow you to follow the delivery of the products.

Orders will only be accepted if deliveries are made in Continental Portugal, for the islands, please contact us.

In the absence of availability of the product (s) to Masolo - Representations, LDA undertakes to inform the user and to reimburse it of the amounts that may have paid within a maximum of thirty (30) days from the date of the knowledge of this unavailability.

7. Delivery of the order

Only orders whose deliveries are made in Continental Portugal will be accepted. Orders for delivery in sections are not accepted.

Small parcels (up to 20kg) will normally be delivered by courier (CTT Expresso) between 8am and 7pm on weekdays, or by freight forwarders for large parcels (over 20kg) in the morning between 8 am and 2 pm and afternoon between 2 p.m. and 8 p.m., from Monday to Saturday.

For orders with payment by Bank Transfer, Credit Card, Multibanco the delivery time will, in principle, be up to 48 hours and working days, from the date of receipt and confirmation of payment of the order by Masolo - Representações, LDA, except for a stock break, in which an alternative delivery time will be proposed.

The delivery will be done by signing the receipt of receipt, by any person who is at the indicated address and who is, from that moment, responsible for delivery to the Customer.

If no one is at the indicated address, the order will be at the CTT station of the area of ​​the abovementioned address for 3 business days, after which it will be returned to Masolo - Representations, LDA, for orders in which the means of delivery are CTT Express. For the rest, the articles will return to Masolo - Representações, LDA.

For orders returning to Masolo - Representations, LDA, a new delivery will be scheduled, and this will be borne by the Customer.

Payment can be made at the moment of order confirmation through Multibanco, MBNet, Credit Card - VISA / MasterCard (subject to confirmation) and Wire Transfer.

8. Modes of payment

A Masolo - Representações, LDA in your online store you have several payment options for your order:

Credit Card (Visa and MasterCard) - The Client will have to enter / inform all requested data. If the information on the transaction given by the payment platform is non-acceptance of the payment, the order will be canceled and the Customer will be informed of this fact. (Cancellation of payment is outside of Masolo - Representções, LDA).

Multibanco - You have 5 days after placing the order to proceed to the payment in an ATM (ATM) or in the home banking, using the data provided in the confirmation of your order (entity / reference / value) and sent to the email of registration. This data is also stored in the customer account under "orders". If the payment is not made after the 5th day, the order will be canceled.

Bank transfer - You have 5 days after placing the order to proceed to the payment in an ATM (ATM) or in the home banking, using the data provided in the confirmation of your order (IBAN / BIC / SWIFT and value) and sent to e -mail registration. This data is also stored in the customer account under "orders". If the payment is not made after the 5th day, the order will be canceled.




9. Warranty

No. DL 67/2003 of 8 April, with amendments introduced by DL 84/2008, of 21 May.

All equipment is covered by a 2-year warranty for individuals and 1 year for companies, with the exception of consumables, components and accessories, which are guaranteed by their respective manufacturers. In order to benefit from this guarantee, the Customer must keep the invoice as proof of purchase.

In case the product purchased is defective or damaged:

You can go to the after-sales service of our store with the invoice of the article, so that the situation can be evaluated.


You can communicate the same through our website informing the number of your invoice and the description of the malfunction. Costs for returning or collecting items within the warranty period will be borne by Masolo - Representações, LDA.

Upon receipt of the article at the Masolo - Representações, LDA premises, we will carry out the technical verification and, if we prove any lack of conformity, the article will be delivered to the technical service of the trademark for lack of conformity to be repaired or replaced.

If the technical verification detects signs of misuse, and / or any problem that may have caused the malfunction of the item (eg, fall, humidity, etc.), you will be contacted to indicate if you intend to repair the equipment by even for the brand's technical assistance.

10. Damage during transport

Small items (up to 20kg). usually delivered by courier (CTT Expresso):

On delivery, check the condition of the packaging. If you experience any abnormality (damaged, wet, torn ...), you can refuse the order (in this case, without opening it).

If you prefer, you can accept the order, and you should ask for the delivery slip to the courier and put what visually checks the packaging and in addition also write "reservations on delivery, subject to conference".

Large items (> 20Kg), usually delivered by freight forwarders:

Request the unpacking of the article (s).

Check the item (s) for any visible damage. If so, DO NOT accept them.

11. Termination of contract

The Client has, under the terms of the applicable law, the right of contractual resolution (without payment of compensation and without having to indicate the reason), which must be exercised in writing by e-mail, letter or telephone, within 14 days at from the date of receipt of the order (article 10, nº 1 of DL 24/2014 of February 14).

The articles will have to be returned within 14 days after notification of the decision to terminate the contract and accompanied by the original invoice (article 13, nº 1 of DL 24/2014 of February 14).

The costs of transporting the returned items will be borne by the Customer, except when they can not, by their nature or size, be returned by mail. (article 13, nº 2 of DL 24/2014 of February 14).

If you wish to exchange or return articles, you can go to our store, or contact the e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. that will provide you with all the information about the exchange / return process. In no case send the articles without previous contact because they will not be received.

Given the nature of some products according to the law are not subject to exchange, only and only by defect of manufacture:

- Books, magazines, CDs, DVDs and access to portals (article 13, nº 3 of DL 24/2014 of February 14), (article 14, nº 2 of DL 24/2014 of February 14) and (article 17, no. 1 of DL 24/2014 of 14 February).

A Masolo - Representaciones, LDA does not accept return or exchange